Legal

Privacy Policy

Last updated September [23], 2025

This Privacy Policy for Paraflow Inc. ("we," "us," or "our"), describes how and why we might access, collect, store, use, and/or share ("process") your personal information when you use our website and related services (collectively, "Services"), including when you:

Visit our website at https://paraflow.com or any website of ours that links to this Privacy Policy
Engage with us in other related ways, including any sales, marketing, or events

Reading this Privacy Policy will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services.

What information do we collect?

Personal information you disclose to us.

For purpose of this Privacy Policy, “personal information” (also called personal data) means any information that relates to an identified or identifiable natural person or is reasonably capable of being linked to a particular consumer or household, as set out in the EU GDPR, UK GDPR, Canada’s PIPEDA and all applicable U.S. federal or state privacy statutes. Personal data may include, for example, your name, business email address, postal address, telephone number, username, unique device or browser identifiers, Internet-protocol (IP) address, authentication tokens, usage and telemetry logs, or other information generated through your use of our Services.

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us. The personal information we collect may include the following:

Names
Phone numbers
Email addresses
Usernames
Contact or authentication data
Passwords

Personal information provided by you.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

Account information. We collect information that you provide when you set up, sign in, or manage your account on the Services, such as your name, usernames, passwords, phone numbers, email address, etc.
Payment data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/privacy.
User content. We collect information that you provided or uploaded for use as inputs on the Service, including the content you provided to the AI chatbot and other features, such as your prompts, the images you upload, user-generated content, and any feedback you provide.
System performance and interaction logs. We collect user interaction logs related to application errors, exceptions, and system logs, the performance data that may include user activity, and configuration data potentially contained in code repositories.
Marketing and communication data. We collect marketing and communications data, including your marketing preferences, engagement data (email opens, clicks, forwards, unsubscribes, and device information), responses from onboarding questions, surveys, and any other information you provide in relation to marketing.

Information automatically collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes. The information we collect includes:

Technical and device information. We collect details about the device you use to access the Service, including your IP address, browser type and version, operating system, device identifiers, device type, and language settings.
Log and usage data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports, and hardware settings).
Cookies and similar technologies. We, along with our service providers, use cookies and other similar technologies to operate the Service, analyze usage, remember preferences, and deliver content.

Information from third party

We receive information from third-party platforms to provide you with certain features.

Third-party accounts. When you sign in or register using a third-party account, we may receive information that you have authorized the provider to share. We only receive data you authorize through the third-party login process. We do not retain more data than necessary for account authentication and service provision. We retain this data for as long as your account is active or as required by law.
Third-party AI Providers
- We may collect and transmit your prompts, input content, and any outputs generated by AI features to third-party AI providers for processing. The AI providers process the data to fulfill your requests, generate outputs, and power features.

Google API

Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

How do we process your information?

We do not process, disclose, or otherwise use your personal information to train any artificial-intelligence or machine-learning models. Your information may be used only for the purposes described at the time of collection or for purposes described in this notice, including:

Account creation, authentication, and user account management. We may process your information so you can create and log in to your account, as well as keep your account in working order.
Deliver and facilitate the delivery of services. We may process your information to provide you with the requested service. We may forward your inputs to our external AI providers to process them and return outputs required to satisfy your requests.
Respond to user inquiries/offer support. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
Send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
Fulfill and manage your orders. We may process your information to fulfill and manage your orders, payments, and refunds made through the Services.
Enable user-to-user sharing. We may process your information if you choose to use any of our offerings that allow for sharing with another user.
Request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
Analytics processing. We may use analytic tools to process logs and user behavior data to analyze performance and usage patterns.
Send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.
Deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
Protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
Identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
Determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
Save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual’s vital interests, such as to prevent harm.

How your information is shared?

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work.

The categories of third parties we may share personal information with are as follows:

Cloud Computing Services
AI Platforms
Data Analytics Services
Data Storage Service Providers
Payment Processors
Order Fulfillment Service Providers
Performance Monitoring Tools
User Account Registration & Authentication Services

Tracking technologies

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some online tracking technologies help us maintain the security of our Services and your account, prevent crashes, fix bugs, save your preferences, and assist with basic site functions.

We also permit third parties and service providers to use online tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements, to tailor advertisements to your interests, or to send abandoned shopping cart reminders (depending on your communication preferences). The third parties and service providers use their technology to provide advertising about products and services tailored to your interests which may appear either on our Services or on other websites.

Google Analytics

We may share your information with Google Analytics to track and analyze the use of the Services. To opt out of being tracked by Google Analytics across the Services, visit https://tools.google.com/dlpage/gaoptout. For more information on the privacy practices of Google, please visit the Google Privacy & Terms page.

Artificial Intelligence

As part of our Services, we offer products, features, or tools powered by artificial intelligence, machine learning, or similar technologies (collectively, “AI Products”). These tools are designed to enhance your experience and provide you with innovative solutions. The terms in this Privacy Policy govern your use of the AI Products within our Services.

Use of AI Technologies

We provide the AI Products through third-party service providers ("AI Service Providers"), including Groq, Amazon Web Services (AWS) AI, fal.ai, Microsoft Azure AI, and Google Cloud AI. Your input, output, and personal information will be shared with and processed by these AI Service Providers to enable your use of our product. You must not use the AI Products in any way that violates the terms or policies of any AI Service Provider.

Our AI Products are designed for the following functions:

AI bots
AI translation
Image generation
Natural language processing
Text analysis

All personal information processed using our AI Products is handled in line with our Privacy Policy and our agreement with third parties. This ensures high security and safeguards your personal information throughout the process, giving you peace of mind about your data's safety.

Account Information

If you would at any time like to review or change the information in your account or terminate your account, you can:

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

Cookies and similar technologies: Most Web browsers are set to accept cookies by default. If you prefer, you can usually choose to set your browser to remove cookies and to reject cookies. If you choose to remove cookies or reject cookies, this could affect certain features or services of our Services.

If you have questions or comments about your privacy rights, you may email us at hi@paraflow.com.

User Rights and Choices

You have certain rights regarding your personal data. Depending on your location and our activities, you may have one or more of the following rights:

Right of access. You may request a copy of the personal data we hold about you.
Right to rectification. You may request correction of inaccurate or incomplete data.
Right to restriction of processing. You may request that we limit how we process your data in certain situations.
Right to object. You may object to processing, including processing for direct marketing.
Right to withdraw consent. If our processing is based on your consent, you may withdraw that consent at any time.
Right to complain. You may lodge a complaint with a supervisory authority or data protection authority.

Security

We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

Data Retention

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than the period of time in which users have an account with us.

When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

Minors

We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction, or that you are the parent or guardian of such a minor and consent to such minor’s use of the Services.

Changes to Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date at the top of this Privacy Policy. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

Contact Information

If you have questions or comments about this notice, please email us at hi@paraflow.com or write to us at: 1401 21ST ST STE R SACRAMENTO, CA 95811.